Shipping and Delivery Policy
Thank you for shopping with Lyn Haslegrave Jewellery. We are dedicated to delivering your items safely and efficiently.
Please note that we ship exclusively to Great Britain (England, Scotland, and Wales). We do not currently ship to Northern Ireland, the Channel Islands, the Isle of Man, or international destinations.
1. Shipping Fees
- All delivery costs are fully included in the price of your purchase. We do not add additional shipping fees at checkout unless explicitly stated in an individual product description.
2. Processing and Dispatch Times
Because our jewellery includes both ready-to-wear pieces and bespoke creations, dispatch times vary by product type:
- Ready-to-Ship Items: Dispatched within 5 to 7 business days from the date of your order.
- Made-to-Order Products: Handcrafted specifically for you and dispatched within 28 days from the date of your order.
By purchasing a made-to-order item, you agree to this extended production and delivery timeframe as permitted under UK distance selling regulations. If your order contains a mix of ready-to-ship and made-to-order items, they will be shipped together once the entire order is ready, unless otherwise arranged.
3. Delivery Method & Tracking
- All orders are dispatched via Royal Mail Special Delivery (unless an alternative method is explicitly stated in the specific product description).
- This premium service provides secure tracking and may require a signature upon delivery to ensure your jewellery arrives safely.
- Once we dispatch your order, you will receive a confirmation email with your Royal Mail tracking number.
4. Delivery Addresses
- We only deliver to valid addresses within Great Britain.
- Please ensure your shipping address is correct at checkout. We cannot be held responsible for delayed or lost deliveries due to incorrect or incomplete address details provided by the customer.
5. Items Damaged or Lost in Transit
- In accordance with UK consumer law, we are responsible for your items until they are physically delivered to you or left in your specified safe place.
- In the unlikely event that your package arrives damaged, please contact us as soon as possible (ideally within 48 hours of receipt) at lyn@lynhaslegravejewellery.co.uk.
- Prompt notification helps us quickly file a claim with Royal Mail and arrange a replacement or refund for you. Please retain all packaging materials and take photographs of the damage to assist us with this process.
Contact Us
If you have any questions about the delivery of your order, please reach out to us at:
- Email: lyn@lynhaslegravejewellery.co.uk