RETURN POLICY
We take great care and pride in everything we create, and customer satisfaction is hugely important to us. If there are any problems with an order, please don't hesitate to contact us immediately so we can discuss how best to resolve the issue.
If, for whatever reason, you are unhappy with your online purchase or if you decide something isn't quite as expected, we are more than happy to accept returns.
If this should be the case, you can return the item(s) for refund or exchange within 14 days of receipt of the order, providing the goods are returned in perfect condition and have not been worn.
Refunds do not apply to the following goods:
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Personalised Items;
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Bespoke/made-to-order/specially altered Items; and
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Earrings with non-removable ear wires or posts (unless faulty) for hygiene reasons.
We will reimburse using the same form of payment as used for the initial purchase unless expressly agreed otherwise.
RETURNS PROCEDURE
Please email orders@lynhaslegravejewellery.co.uk to let us know you wish to exchange or return, so we know to expect your parcel and can process your request efficiently.
Returns will usually need to be made by mail. To do so, please follow the following procedure:
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Items must be returned in a fully 're-saleable' condition - i.e. unworn and unaltered, in the original box and packaging.
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If the item is not returned in its original condition, the buyer is responsible for any loss in value.
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When returning items, we strongly advise you to obtain proof of posting. We also recommend using Special Delivery or Tracked Royal Mail services for insurance purposes, as we cannot be responsible for any returned items until they reach us.
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We are not responsible for any damage or loss to the items before this point, including while the items are in transit.
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In such situations, the customer will need proof of postage to make a claim with Royal Mail or any other courier used.
Please note that any postage or courier fees for returning unwanted items will not be refunded.
A refund will be issued as soon as the returned items are received.
